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There are two types of business communication in an organization:
1. Internal Communication
2. External Communication
Communication within an organization is called “Internal Communication”.
It includes all communication within an organization. It may be informal or a formal function or department providing communication in various forms to employees.
Effective internal communication is a vital mean of addressing organizational concerns. Good communication may help to increase job satisfaction, safety, productivity, and profits and decrease grievances and turnover.
Under Internal Business Communication types there come;
a) Upward Communication
b) Downward Communication
c) Horizontal/Literal communication
Communication with people outside the company is called “external communication”. Supervisors communicate with sources outside the organization, such as vendors and customers.
It leads to better;
* Sales volume
* Public credibility
* Operational efficiency
* Company profits
It should improve
* Overall performancee
* Public goodwill
* Corporate image
Ultimately, it helps to achieve
* Organizational goals
* Customer satisfaction
This writer and the sender of this article is Rashmi Tarpathi. She lives in Mumbai. Her father is a businessman, so you can ask her a modern girl. Rashmi is doing MBA and wants to join her father business in future.