rashmi-tarpathi

There are two types of business communication in an organization:

1. Internal Communication
2. External Communication

1.
Internal Communication

Communication within an organization is called “Internal Communication”.

It includes all communication within an organization. It may be informal or a formal function or department providing communication in various forms to employees.

Effective internal communication is a vital mean of addressing organizational concerns. Good communication may help to increase job satisfaction, safety, productivity, and profits and decrease grievances and turnover.

Under Internal Business Communication types there come;

a) Upward Communication
b) Downward Communication
c) Horizontal/Literal communication

2.
External Communication

Communication with people outside the company is called “external communication”. Supervisors communicate with sources outside the organization, such as vendors and customers.
It leads to better;

* Sales volume
* Public credibility
* Operational efficiency
* Company profits

It should improve

* Overall performancee
* Public goodwill
* Corporate image

Ultimately, it helps to achieve

* Organizational goals
* Customer satisfaction

About Author:

This writer and the sender of this article is Rashmi Tarpathi. She lives in Mumbai. Her father is a businessman, so you can ask her a modern girl. Rashmi is doing MBA and wants to join her father business in future.

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